Lisa Phillips Resume

Lisa Phillips – (415) 935-4726

Infrastructure and Database Operations Leader

  • Extensive experience in implementation and management of internet services; ensuring highest levels of system availability and performance across global high scale services
  • Demonstrated leader of diverse and distributed teams for 24×7 database and technical operations
  • Commitment to adapt to changing technologies and methodologies
  • Excellent interpersonal skills, confident and poised in interactions with individuals at all levels
  • Dedicated individual with reputation for consistently going beyond what is required


Senior Manager Database Reliability Engineering, Senior Mysql DBA, Capacity Planner, Twitter, San Francisco and Seattle — 2010-2014

Ensure data center capacity during exponential growth

Due diligence and implementation of compliance policies for pre-IPO data security requirements

Adapt and implement Agile methods for operational and project work across on-call teams

Manage thousands of MySQL database servers in rapidly growing environment, including team responsible for same

Recruit, review and interview candidates for MySQL, PostgreSQL and Vertica DBA positions

Develop and train members of DBA team to ensure team’s best practices

Implement MySQL HA solutions, including utilization of hardware load balancing and MHA

Create first backup system with off-site backups, documentation and monitoring

Work with peers and executive team to develop company core values in use by Twitter today

Director of IT, Big Fish Games, Seattle – 04/09-02/10

Technical operations team responsible for availability of Big Fish Games sites, providing over one million game downloads a day

Corporate IT team and infrastructure in support of 400 employees and offices across 3 countries

Develop and support budget for multiple data centers, CDN, network infrastructure, and corporate software licenses

Successfully plan and finish whole data center migration, executed under duress of fire and flooding

Director of Technical Operations, Mysql DBA, Six Apart ltd; San Francisco CA — 01/2005-04/2009

Manage and lead Senior Operations team responsible for performance and availability of major blogging and social network sites totaling 14 million users

Collaborate with the Financial Planning, Product Marketing, Engineering and Business Development teams to ensure the development and delivery of superior products, service and support

Develop and track Service Level Agreements both from 3rd party vendors and hosting partners

Deliver weekly operations updates to the rest of the organization, including executive and board review

Work with enterprise clients like Talking Points Memo on hosted blog solutions for high availability

Successfully plan and execute migration of a 120-server data center from Seattle to San Francisco with minimal downtime

Consult with Tokyo-based corporate partner NIFTY Corporation on MySQL software and architecture upgrades

Lead Systems Administrator,; Seattle, WA – 02/03-01/05

Primarily responsible for Linux systems maintenance, upgrades, security, hardware installation and configuration in a clustered MySQL, Apache and Apache-SSL environment

Support deployment and administration of rapid development for Memcached project

Manage vendors in network bandwidth, hardware, software and support

Maintain, configure and update F5 load balancing equipment to meet constant growth

Responsible for all physical equipment in co-location facility including racking, cabling, labeling, documentation and monitoring

Senior Systems Administrator, Speakeasy INC; Seattle, WA – 09/99-02

Deliver weekly up time and outage reports

Design and implement new web and mail hosting architecture

Troubleshoot and upgrade systems and software for web hosted services

Escalation point for NOC team

Customer Service, Sales, Administration, and Support of commercial web hosting

Training, documentation, and policy recommendations to the company


MySQL, Apache, Ganglia, Mod_Perl, Memcached, Mogilefs, Perlbal, CFEngine, Puppet, Heartbeat, Sendmail, Postgresql, SVN, CVS, Majordomo, Nagios, Cricket, Apache-SSL, F5 Bigip, NetAPP, ISCSI, TCP/IP, FTP, NFS, SMTP, POP, IMAP, SSH

References available upon request

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